Information
What is Unit 6?
Unit 6 is an online lingerie store offering a curated selection of high-quality pieces to help you feel confident and comfortable. We're committed to providing you a memorable shopping experience and exceptional customer service.
How can I contact customer support?
You can reach our customer support team by emailing placeorderonunit6@gmail.com. We're here to help with any questions, concerns, or inquiries.
Ordering
How do I place and order?
Placing an order with Unit 6 is easy. Browse our website, select the items you love, choose your size, and add them to your cart. Once you're ready to complete your purchase, proceed to checkout and follow the prompts to provide your shipping and payment information.
What payment methods do you accept?
We currently accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Can I track my order?
Absolutely! We provide tracking numbers for all orders. Approximately 4 to 5 business days after your order is processed, we'll email you your tracking information.
Can I cancel or change my order after it's been placed?
Once an order is placed, our processing time begins immediately to ensure prompt delivery. As a result, we're unable to accommodate order cancellations or changes.
Thank you for choosing Unit 6. We're dedicated to providing you with a delightful shopping experience. If you have any more questions, please contact us; we'll be happy to assist you.
Shipping, Returns & Exchanges
Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you'll be able to see if your country is available for shipping.
How long does shipping take?
Our processing time is 1 to 3 business days, and shipment time typically ranges from 7 to 12 business days, depending on your location and the shipping method you choose at checkout.
What is your return policy?
Our return policy allows you to initiate a return within 14 days of receiving your order. The items must be unworn, unwashed, and in their original condition with all tags attached. Please refer to our [Return & Exchange Policy] for more detailed information.
Do you offer tracked shipping?
Absolutely! We provide tracking numbers for all orders. Approximately 4 to 5 business days after your order is processed, we'll email you your tracking information.
What if I receive a defective item?
If you receive a defective or damaged item, don't hesitate to contact our customer support team atplaceorderonunit6@gmail.com within 48 hours of receiving your order. We'll be happy to assist you in resolving the issue.
Get in touch
Have questions about your order, or a general enquiry?